Payment / Shipping
For deliveries within Germany, the following payment options are available:
- Advance payment by bank transfer
- Payment by PayPal
- Payment by PayPal Plus
For delivery to other countries, the following payment options are available:
- Advance payment by bank transfer (currency EUR )
- Payment by PayPal
- Payment by PayPal Plus
When ordering with prepayment:
After receipt and verification of your order, you will receive an order confirmation from us by e-mail with our bank details and all details for your bank transfer. As soon as your payment has been received, the goods will be dispatched.
If you have any further questions, please find our contact details on our imprint page.
Shipping
Shipping costs (including VAT)
Deliveries within Germany:
- product value up to 119 € = 4.90 €
- product value exceeding 120 € to max. 500 € = 7.50 €
- product value exceeding 501 € = 9.50 €
Deliveries abroad:
Australia and New Zealand:
- Value of goods up to €29.99 = €13,50€ (Warenpost Int. tracked), value of goods up to 69,99 = 20€ (Warenpost Int. tracked) ,value of goods over €70- €500 = €55 , over €500 = €68
USA and Canada: Shipping to the USA: since 29 August 2025, only price-based calculations including customs duties and taxes are possible, but no flat-rate shipping costs. Information available on request.
- Canada: Value of goods up to 29,99 € = 13,50 € , value of goods over 30 € -150 € = 18,50€ , value of goods 150€ -499,99€ = 46€ ,value of goods over 500€ = 68€
Great Britain:
Value of goods up to 140€ = 10€ ,Value of goods over 140€ = 26,90€
Other countries worldwide:
- Value of goods up to 140 € = 10 € (Warenpost Int. tracked)
- Value of goods over 150 € - 500€ = 46,00 € , non-EU countries (Paket Int. tracked)
Delivery deadlines
If no other deadline is stated in the respective offer, the products will be delivered within 3 - 5 days within Germany and to other countries within 6 - 10 days after conclusion of the contract (if advance payment is agreed, after the date of your payment transfer).
Please note that no delivery is made on Sundays or public holidays.
If you have ordered items with different delivery periods, we will ship the products together as one delivery, unless we have made a different agreement with you. In such an event, the delivery period will be determined according to the item with the longest delivery period.
Customs and import duties for deliveries to non-European Union countries
Please note that for deliveries to non-European Union countries (so-called third countries), additional customs, import duties or taxes may incur as soon as the bought goods have reached the non-European Union country. These additional customs, import duties or taxes are to be borne by the buyer, i.e. on the buyer’s account. The seller has no influence on these duties and cannot predict the level since the customs and excise regulations vary considerably from country to country. For sales to a non-European Union country, we recommend the buyer to inquire about possible customs duties and/or local taxes at the Customs and Excise Department responsible in the non-European country.
Delivery restrictions and information for customers from other EU countries
We deliver our goods exclusively within Germany.
In accordance with the EU Geoblocking Regulation, we do not exclude customers from other Member States of the European Union from shopping in our online shop. Please note, however, that we do not offer cross-border shipping to other EU Member States.
If you are resident in another EU Member State, the following options are available to you:
1. Delivery to an Address in Germany
You provide a delivery address within Germany (e.g. the address of friends, acquaintances or a parcel forwarding service).
2. Collection by yourself or by a transport service provider you have commissioned
You organise the collection of the goods at your own expense and risk from our business premises, either by collecting them yourself or by commissioning your own transport service provider.